Global

• ⚡️ Sync speed

  Data is synchronized in real-time (few seconds). Please consider these two parameters to understand deeper on what speed is based. API health: SyncBase is based on Shopify and Airtable APIs. If one of these tools have API issue this will reflect on SyncBase. API calls limitations: each Shopify store has a number of API calls per second authorized according to your Shopify plan.Featured

• 👨‍🏫 Understanding Webhooks

  Learn how SyncBase uses Shopify webhooks to keep your Airtable base in sync, why some Shopify actions don’t trigger webhooks, and what you can do to ensure your data stays up-to-date.Popular

• 🚦 Sync status - How can I know that my sync is still active?

  Easily check if your Shopify–Airtable synchronization is active. Learn how to read SyncBase’s status indicators, verify webhooks, and ensure your sync runs smoothly.Few readers

• ✚ What can I change or add to my synced base?

  If you need to add data, create, organize yourself, you can change and/or sync some parameters of your sync base. Please see what you can safely do. Change Base’s name Columns order including the primary field Add Columns Interfaces AutomationsFew readers

• 🌎 Translations synchronization: how does it work?

  Sync and manage all your Shopify translations from Airtable in real time. Edit products, variants, metafields, and metaobjects across all languages with SyncBase.Few readers

Products & Variants

• 🌅 Images synchronization: how does it work?

  Learn how to sync product and variant images between Shopify and Airtable using SyncBase. Add images from Airtable, assign featured images to variants, and understand sync limitations.Some readers

• 🛍️ Products and Variants synchronization : how does it work?

  Easily sync Products and Variants between Shopify and Airtable with SyncBase. Learn what data is synced, how to create new products, and important tips to avoid sync issues.Few readers

• 🛍️ My Variant's metafield is not updating: what’s happening?

  Shopify API choice For some reasons, Shopify does not send us webhooks (technical information that tells us you’ve change something) when you’re updating a Product Variant Metafield value in your Shopify admin pannel. If we do not received webhook, we do not know that you made an update and then we cannot reflect this on Airtable. Workaround Best solution is to use your Airtable to change these informations. These informations will also update when another order webhook will be triggFew readers

Collections

• 📁 Collections synchronization: how does it work?

  Learn how to sync your Shopify collections with Airtable using SyncBase. Discover which fields are supported, how to create collections from Airtable, and current limitations.Few readers

• 📁 My Collection is not updating: what’s happening?

  Shopify API choice For some reasons, Shopify does not send us webhooks (technical information that tells us you’ve change something) when you’re updating some informations for a Collection. If we do not received webhook, we do not know that you made an update and then we cannot reflect this on Airtable. These actions are concerned: Updating Collection’s title Updating Collection’s description Updating Collection’s handle Updating Collection’s SEO meta title and description UpdatinFew readers

Orders

• 🛒 Orders Shipping informations are not updating: what’s happening?

  If you want to edit a Shipping Address from Airtable, then Shopify requires a complete address. Which mean that you need to provide, at least, these informations: Shipping First Name Shipping Last Name Shipping Address 1 Shipping City Shipping Postal Code Shipping Country Otherwise, Shopify API won’t accept any update from Airtable.Few readers

• 🛒 Missing Variants IDs and Products IDs in Orders tab

  Some of your records inside the Orders tab display 0 for columns Product ID and/or Variant ID? No worries, this is a normal behavior. It means that your product or variant does not exist anymore in your store catalog. Because: You added a Custom Item during the order process (and Shopify does not create a Product from that) You deleted a Product or Variant.Few readers

• 🛒 My order is not updating: what’s happening?

  Shopify API choice For some reasons, Shopify does not send us webhooks (technical information that tells us you’ve change something) when you’re updating some informations in your orders. If we do not received webhook, we do not know that you made an update and then we cannot reflect this on Airtable. These actions are concerned: Adding/updating tags Adding/updating billing informations Adding/updating metafields Workarounds Best solution is to use your Airtable to change theseFew readers

• 🛒 Orders (and Line Items) synchronization : how does it work?

  Sync your Shopify Orders with Airtable using SyncBase. View line items, order details, shipping info, and customer data—all in real time.Few readers

• 🚫 How to limit orders history synchronization?

  Learn how to restrict Shopify–Airtable order syncronization to only the last X months with SyncBase. Clean up old orders manually or using Airtable automations without breaking synchronization.Few readers

Inventory & Stock

• 📦 Inventory/stock synchronization : how does it work?

  Easily sync your Shopify inventory with Airtable using SyncBase. Learn how to manage stock levels, update inventory from both platforms, and add new locations with automatic sync.Few readers

Customers

• 🧑‍🤝‍🧑 Customers synchronization : how does it work?

  Sync your Shopify Customers with Airtable using SyncBase. Learn what customer data is supported, how records are structured, and what's planned for upcoming features.Few readers

Metafields

• 🔗 Metafields synchronization: how does it work?

  Learn how SyncBase syncs Shopify metafields with Airtable, including how to add, update, or delete metafields. Covers supported objects, webhook limitations, and unstructured metafields.Some readers

Metaobjects

• 🎛️ Metaobject synchronization: how does it work?

  Learn how to sync Shopify metaobjects with Airtable using SyncBase. Understand key rules, required fields, and how to create new entries directly from Airtable.Few readers

Translations

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Blogs & Articles

• ✚ How to create a new blog from Airtable with SyncBase?

  Create new Shopify blog directly from Airtable with SyncBase. Learn how it works, how real-time sync behavior and limitations.Few readers

• ✚ How to create a new blog post (article) from Airtable with SyncBase?

  Create new Shopify blog post (article) directly from Airtable with SyncBase. Learn how it works, how real-time sync behavior and limitations.Few readers

Companies

• ✚ How to create a new company from Airtable with SyncBase?

  Create new Shopify companies directly from Airtable with SyncBase. Learn how it works, how real-time sync behavior and limitations.Few readers

• 🗂 How the queue system works

  Learn how the SyncBase queue system works to manage Shopify and Airtable updates. Understand task processing, delays, and how to monitor or clear your queue safely.Few readers

• 🧩 Add or remove synced tables

  Easily add or remove synced tables in your Airtable-synced base directly from SyncBase. Learn how to update your synchronization settings without restarting your onboarding.Few readers

• 🔄 Refresh your data on demand

  Learn how to use SyncBase’s Refresh feature to manually update your Airtable base from Shopify. Refresh individual records or entire tables to keep your data accurate and fully up to date.Few readers

• 🔄 Choose your sync direction

  Easily configure your SyncBase sync direction between Shopify and Airtable. Step-by-step guide for two-way and one-way sync settings.Few readers