Global

• 👨‍🏫 Understanding Shopify webhooks

  SyncBase relies on webhooks to keep your Shopify store and Airtable base in sync. When you make a change in Shopify or Airtable, webhooks are triggered to let SyncBase know something has changed—so we can reflect that change in the other system. From Airtable to Shopify, this works smoothly. From Shopify to Airtable, not all actions in Shopify trigger a webhook—which can lead to changes not being reflected in Airtable. How Shopify webhooks works Shopify webhooks are automated messages sent fFew readers

• 🚦 Sync status - How can I know that my sync is still active?

  You can check if your sync is active in the Settings tab of our app. (https://storage.crisp.chat/users/helpdesk/website/-/3/5/e/8/35e84c43b53ca800/syncbase-help-center-image2pi44e.png =700x414)Few readers

• ⚡️ Sync speed

  Data is synchronized in real-time (few seconds). Please consider these two parameters to understand deeper on what speed is based. API health: SyncBase is based on Shopify and Airtable APIs. If one of these tools have API issue this will reflect on SyncBase. API calls limitations: each Shopify store has a number of API calls per second authorized according to your Shopify plan.Few readers

• ✚ What can I change or add to my synced base?

  If you need to add data, create, organize yourself, you can change and/or sync some parameters of your sync base. Please see what you can safely do. Change Base’s name Columns order including the primary field Add Columns Interfaces AutomationsFew readers

Products & Variants

• 🛍️ My Variant's metafield is not updating: what’s happening?

  Shopify API choice For some reasons, Shopify does not send us webhooks (technical information that tells us you’ve change something) when you’re updating a Product Variant Metafield value in your Shopify admin pannel. If we do not received webhook, we do not know that you made an update and then we cannot reflect this on Airtable. Workaround Best solution is to use your Airtable to change these informations. These informations will also update when another order webhook will be triggFew readers

• 🌅 Images synchronization: how does it work?

  Learn how to sync product and variant images between Shopify and Airtable using SyncBase. Add images from Airtable, assign featured images to variants, and understand sync limitations.Few readers

Collections

• 📁 My Collection is not updating: what’s happening?

  Shopify API choice For some reasons, Shopify does not send us webhooks (technical information that tells us you’ve change something) when you’re updating some informations for a Collection. If we do not received webhook, we do not know that you made an update and then we cannot reflect this on Airtable. These actions are concerned: Updating Collection’s title Updating Collection’s description Updating Collection’s handle Updating Collection’s SEO meta title and description UpdatinFew readers

Orders

• 🛒 Missing Variants IDs and Products IDs in Orders tab

  Some of your records inside the Orders tab display 0 for columns Product ID and/or Variant ID? No worries, this is a normal behavior. It means that your product or variant does not exist anymore in your store catalog. Because: You added a Custom Item during the order process (and Shopify does not create a Product from that) You deleted a Product or Variant.Few readers

• 🛒 My order is not updating: what’s happening?

  Shopify API choice For some reasons, Shopify does not send us webhooks (technical information that tells us you’ve change something) when you’re updating some informations in your orders. If we do not received webhook, we do not know that you made an update and then we cannot reflect this on Airtable. These actions are concerned: Adding/updating tags Adding/updating billing informations Adding/updating metafields Workarounds Best solution is to use your Airtable to change theseFew readers

• 🛒 Orders Shipping informations are not updating: what’s happening?

  If you want to edit a Shipping Address from Airtable, then Shopify requires a complete address. Which mean that you need to provide, at least, these informations: Shipping First Name Shipping Last Name Shipping Address 1 Shipping City Shipping Postal Code Shipping Country Otherwise, Shopify API won’t accept any update from Airtable.Few readers

Inventory & Stock

• 📦 Inventory/stock synchronization : how does it work?

  You can update inventory both way (Shopify <Airtable) thanks to SyncBase. Updating inventory through SyncBase To do so: Check first if Inventory tracking and the desired location was enable inside Shopify. You just need to do it once per Variant. (https://storage.crisp.chat/users/helpdesk/website/-/3/5/e/8/35e84c43b53ca800/syncbase-help-center-image1uaiucr.png =700x415) Then go to your Variants tab within Airtable. Find the Variant and the location you want to update. (hFew readers

Customers

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Metafields

• 🔗 Metafields synchronization: how does it work?

  You can 100% synchronize your Shopify metafields to Airtable. This topic explains how it works. Adding a new metafield definition To add a new metafield definition: Go to your Shopify settings. Add a new definition. Within Shopify, go to a product/variant/order/collection… and add a value to this new metafield. Be sure to hit the “save” button to trigger a webhook. The column should appears within the linked tab of your Airtable synced base! Deleting a metafield definitionFew readers

Metaobjects

• 🎛️ Metaobject synchronization: how does it work?

  Learn how to sync Shopify metaobjects with Airtable using SyncBase. Understand key rules, required fields, and how to create new entries directly from Airtable.Few readers