This article explains what support is included with SyncBase, and when help becomes a paid expert call.

What's included

Every SyncBase merchant gets:

• A free onboarding call to set up your Shopify-Airtable sync and generate your base.
• About one month of human support after onboarding, while you get your sync running.

During this period, reach us through the in-app live chat and we'll help you directly.

After your first month

Once you're set up, support continues two ways:

• In-app AI assistant - answers most questions instantly from this Help Center, available any time in the app.
• Paid expert call - for anything needing a human (custom Airtable setups, automations, strategy), book a 30-minute call with a SyncBase expert.

👉 Book a 30-minute expert call

Custom and advanced setups

Some setups are too custom for free support: complex reference or metafield configs, bespoke automations, or large migrations. Our in-house Airtable experts can help or build it for you in a paid mission. Reach out in the in-app live chat for a custom proposal.

Need help?

For setup and first-month questions, use the in-app live chat. After that, the in-app AI assistant is there any time, and a paid expert call is one click away when you need a human.

Updated on: 24/06/2026