• ✅ 20 October 2025 - Airtable downtime due to AWS outage

  The Airtable outage caused by an AWS incident has been resolved. Learn what happened, how it affected your Shopify–Airtable sync in SyncBase, and what steps to take now.Some readers

• 🕵️ Monitoring errors with the Errors sync tab

  Learn how to use the "Errors sync" tab in SyncBase to track, understand, and fix synchronization issues between Shopify and Airtable. Full troubleshooting guide included.Few readers

• 🔐 Grant SyncBase access to your synced Airtable base

  If you reach out to our team via live chat for an issue, we may ask you to share access to your synced Airtable base. This access is often essential to diagnose and fix the problem. In fact, issues are typically resolved 3× faster when we have access to both your Shopify store and your Airtable base. How to add SyncBase to your Airtable base Open your synced base in Airtable. Click the "Share" button at the top right. In the “Invite by email” field, enter: brebiasync@gmail.comFew readers

• 🛠️ What to do if my synchronization is not working

  Troubleshooting SyncBase: Learn what to do when your Shopify and Airtable sync isn't working. Check error logs, Shopify webhooks, and how to contact support.Few readers

• 🔐 Grant SyncBase access to your Shopify store

  If you reach out to our team via live chat for an issue, we may ask you to share access to your Shopify store. This access is often essential to diagnose and fix the problem. In fact, issues are typically resolved 3× faster when we have access to both your Shopify store and your Airtable base. How to add SyncBase to your Shopify store Go to your Shopify admin panel. Open your Settings. Select “Users and permissions”. On the staff section, click on Add staff. Enter SyncBase iFew readers

• ⚠️ Base generation failed: what to do?

  Learn how to fix base generation errors in SyncBase. Step-by-step causes and solutions to get your Airtable - Shopify sync working smoothly.Few readers

• ⚠️ What to do if you reached Airtable’s record limit

  Learn what to do when you reach Airtable’s record limit. Discover how to increase your record allowance, reduce synced data from Shopify, or split data across multiple bases to keep your SyncBase connection running smoothly.Few readers