The Refresh feature lets you manually update your Airtable base with the latest Shopify data—whenever you need it.

This is useful if Shopify changes were not captured by a webhook, or if you simply want to force-update specific records.

SyncBase offers two refresh modes: refreshing individual records or refreshing entire tables.

Both options help you keep your Airtable base perfectly aligned with your Shopify store at all times.

Refresh individual records

Use this option when you want to refresh only one or a few specific records—for example, a single product or customer.

1. Go on the Synchronization tab in SyncBase.
2. Under Refresh individual records, choose the entity type (e.g. Product, Variant, Customer…).
3. Enter the Shopify ID of the record you want to refresh.
4. Press Enter to add it to the list.
5. Repeat if you need to refresh multiple individual records.
6. Start the refresh.

Refresh entire tables

Use this option to refresh all records of a specific Shopify entity (Products, Variants, Orders, Customers, etc.).

1. Go on the Synchronization tab in SyncBase.
2. Scroll to the Refresh entire tables section.
3. Select one or multiple tables to refresh (e.g. Products, Variants, Product Metafields…).
4. (Optional) Add specific IDs to refresh only those records instead of the whole table.
5. Run the refresh.

When should I use refresh?

Use the Refresh feature when:

• You made changes in Shopify that are not visible yet in Airtable. (Make sure that your updates are not just waiting in the queue)
• A sync didn’t happen automatically.
• You need to re-sync data after a bulk action or import.
• You want to double-check that Airtable matches Shopify before making business decisions.

Updated on: 04/12/2025