Welcome to SyncBase! We’re more happy than ever to onboard on our app that we’re developing with love. - Théau & Axel

How to set up your account

We recorded a video to show you step by step how to set up your account.

Check your Airtable and Shopify limits

Note that both tools set limits according to your plan.
Shopify API limitation: Shopify authorize a number of API calls per second. This can slow your sync.
Airtable records limitation: Airtable authorize a number of records per base. This can prevent us from creating a sync base because we can not add all your products/variants/orders & co as your records limits is reached.
Airtable also limit the number (see their pricing page) API calls per month for their Free and Team plans. Note that if you hit the limits you will need to change your Airtable plan.
Keep in mind that if you do a lot of operations you might need a higher plan on these tools.

How to get help

You can contact us through:
Our live chat (via our app)
Email at support@syncbase.app

We're two french guys working as hard as we can to make the best connector for you. But as we also do need to sleep, it can take a bit more time to reply at night (french timezone).

Updated on: 03/06/2025