Shopify API choice

For some reasons, Shopify does not send us webhooks (technical information that tells us you’ve change something) when you’re updating some informations in your orders.

If we do not received webhook, we do not know that you made an update and then we cannot reflect this on Airtable.

These actions are concerned:
Adding/updating tags
Adding/updating billing informations
Adding/updating metafields

Workarounds

Best solution is to use your Airtable to change these informations.
These informations will also update when another order webhook is triggered. So the mission is to do another action that will trigger an update. Editing the “Note” section for example.
We're also working on a new feature this will let you refresh your Airtable synced base with your store data whenever you want to.

Updated on: 04/06/2025