🛑 Can I move my synced base to another workspace?

Unfortunately, no — moving your synced base to another Airtable workspace will break the synchronization.

When you first set up SyncBase, you connect a specific Airtable workspace using your workspace ID and Personal Access Token. If you later move the synced base to another workspace (for example, after switching from a paid trial to a free plan), that connection token breaks and your data stops syncing.

⚠️ Don't move a synced base between Airtable workspaces while it's connected to SyncBase. The token can't be repaired manually — the connection has to be rebuilt from scratch.

Why moving the base breaks the sync

SyncBase relies on both your base ID and your workspace access (workspace ID + Personal Access Token). The token is tied to the workspace the base lived in when you connected it. Move the base to another workspace and that token no longer matches — SyncBase loses access and the Airtable Token status shows as broken.

This is different from a token that broke for other reasons (changed scopes, ownership, or permissions).
👉 Fixing a broken Airtable token status

How to fix it if you already moved your base

The connection can't be patched — you'll recreate it. You can keep your own base; you'll just re-run the sync generation on it.

⚠️ This rebuilds the connection from scratch: you'll delete the SyncBase connection and the sync tables it created, then generate them again. Do this only when you're ready to start the synchronization over.

1. Delete your Airtable connection

In the SyncBase app (inside Shopify), open Settings and scroll to the bottom of the page to delete your Airtable connection.
👉 Delete an Airtable connection

2. Reconnect Airtable

Still in the SyncBase app, reconnect Airtable with your workspace ID and Airtable Personal Access Token.
👉 How to connect Airtable to Shopify with SyncBase
👉 Airtable Personal Access Token

3. Delete the old SyncBase sync tables

If you want to reuse the same base, first delete the tables and columns SyncBase created for you previously (the synced Products, Variants, Variants Metafields… tables). SyncBase recreates them during generation — if they already exist, the generation will fail.

4. Re-run the base generation

Launch the base generation again from the SyncBase app. You can keep and use your own base — SyncBase will regenerate the sync tables and resync your Shopify data.
👉 How to sync your own/existing base to the base SyncBase generated

Good to know

Keep the base in the workspace you connected it from.
Rebuilding gives you a fresh sync — your Shopify data is untouched and will sync back into the base.

Need help?

Prefer not to do this yourself, or the workspace move was unavoidable? Reach out via the in-app live chat (include your name and email so we can reply) or email support@syncbase.app — we'll help you rebuild the connection.

Updated on: 23/06/2026

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