Articles on: Troubleshooting

📩 Understanding SyncBase error reports

SyncBase can automatically email you when something goes wrong during the synchronization between Shopify and Airtable — so you always know what happened and how to fix it, without having to watch your base.

How error reports work

Once a day, SyncBase checks every error that occurred in your synchronization over the last 24 hours. If your store had at least one error, you receive an email report summarizing what happened.

If there were no errors, you receive nothing — we only email you when there's something to act on.
If the same error happened many times (for example across dozens of records), it's listed once with the number of times it occurred — not as dozens of separate lines.

The two types of errors

Not all errors behave the same way, so SyncBase splits them into two types and notifies you differently.

Operational errors

These happen when a specific action couldn't be completed, but your synchronization keeps working overall — for example, incorrect data entered in a field. All operational errors from the last 24 hours are grouped into a single daily report email.

System errors

These are more serious: something is blocking your base or its access, so the sync can't run properly until it's fixed — for example, reaching your Airtable record limit or a lost Airtable connection. Each system error is sent as its own dedicated email so it doesn't get lost in a list.

Because a system error usually repeats every day until it's resolved, SyncBase sends it once and then waits 7 days before notifying you about that same error again. This prevents your inbox from filling up with the same alert every day.

What's inside a report

Each error report includes:

The Shopify store concerned
Each error that occurred, with how many times it happened
A link to the relevant Help Center article explaining what the error means and how to fix it
A link to your Errors sync tab in Airtable, where you can see every error live

👉 Learn how to monitor and fix errors in the Errors sync tab

Turning off the daily report

If you'd rather manage errors your own way, you can unsubscribe from the daily operational report at any time. Go to the Settings tab of the SyncBase app inside your Shopify admin and turn off the error report option.

System error alerts (like a lost Airtable connection) are critical for your sync to keep working, so they are always sent and are not affected by this setting.

Need help?

If you're not sure what an error means or how to resolve it, reach out via the in-app live chat — we're happy to help.

Updated on: 27/05/2026

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