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# 📩 Understanding SyncBase error reports

SyncBase can automatically email you when something goes wrong during the synchronization between Shopify and Airtable — so you always know what happened and how to fix it, without having to watch your base.

# How error reports work

Once a day, SyncBase checks every error that occurred in your synchronization over the last 24 hours. If your store had at least one error, you receive an email report summarizing what happened.

* If there were **no errors**, you receive **nothing** — we only email you when there's something to act on.
* If the **same error happened many times** (for example across dozens of records), it's listed **once** with the number of times it occurred — not as dozens of separate lines.

# The two types of errors

Not all errors behave the same way, so SyncBase splits them into two types and notifies you differently.

###### Operational errors

These happen when a specific action couldn't be completed, but your synchronization keeps working overall — for example, incorrect data entered in a field. All operational errors from the last 24 hours are grouped into a single **daily report email**.

###### System errors

These are more serious: something is blocking your base or its access, so the sync can't run properly until it's fixed — for example, reaching your Airtable record limit or a lost Airtable connection. Each system error is sent as its own dedicated email so it doesn't get lost in a list.

||| Because a system error usually repeats every day until it's resolved, SyncBase sends it once and then **waits 7 days** before notifying you about that same error again. This prevents your inbox from filling up with the same alert every day.

# What's inside a report

Each error report includes:

* The Shopify store concerned
* Each error that occurred, with how many times it happened
* A link to the relevant Help Center article explaining what the error means and how to fix it
* A link to your `Errors sync` tab in Airtable, where you can see every error live

👉 [Learn how to monitor and fix errors in the Errors sync tab](https://help.syncbase.app/en/article/monitoring-errors-with-the-errors-sync-tab-52o2ik/)

# Turning off the daily report

If you'd rather manage errors your own way, you can unsubscribe from the daily operational report at any time. Go to the **Settings** tab of the SyncBase app inside your Shopify admin and turn off the error report option.

||| System error alerts (like a lost Airtable connection) are critical for your sync to keep working, so they are always sent and are not affected by this setting.

# Need help?

If you're not sure what an error means or how to resolve it, reach out via the in-app live chat — we're happy to help.