> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.syncbase.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# ⭐️ Super Sync: Never miss a Shopify update

Super Sync ensures your Airtable data stays perfectly aligned with Shopify — even when Shopify does not send a webhook. Sometimes, updates made directly in Shopify (or by another app or API connection) do not trigger webhooks. As a result, standard real-time sync may miss these changes.
Super Sync fills this gap. It automatically detects and syncs updates that were not captured by webhooks, so your data always stays up to date.

|| Available from the Business plan (Business, Elite and Enterprise).

# Why Super Sync exists

Shopify webhooks are reliable — but not perfect.

__In some cases, Shopify does not send a webhook when__:

* A user edits data directly in Shopify
* Another app modifies data
* An API integration performs updates

When that happens, the change may not be pushed to Airtable.
Super Sync continuously checks for these missing updates and synchronizes them automatically.

# How to activate Super Sync

### Requirements

__To enable Super Sync, you must be on__:

* Business
* Elite
* Enterprise

### Activation steps

1. Go to your **Shopify admin**.
2. Open the **SyncBase app**.
3. Click on the **Operations** tab.
4. Scroll to the **Super Sync** section.
5. Select the entities you want to enable (Products, Orders, Customers, Collections, etc.).
6. Click **Save changes**.

That’s it! Super Sync is now active for the selected entities.

# Important note about API usage

Enabling Super Sync slightly increases Shopify API usage.
Before activating it, please make sure you are comfortable with the additional API consumption. For most stores, the increase remains moderate, but it is important to be aware of it.