> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.syncbase.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 💳 How pricing & billing works

SyncBase billing runs through your Shopify subscription, and your plan controls how much data you can sync. Here's how it all fits together.

# Free trial and your first charge

Every plan starts with a **10-day free trial**. After that, your subscription begins and you're billed monthly through your **Shopify bill** — SyncBase itself never charges your card directly.

👉 [When will I be charged for my subscription?](https://help.syncbase.app/en/article/when-will-i-be-charged-for-my-subscription-1m82bdg/)

# Choosing your plan

Plans are sized around your store's **variants and orders**, so the right plan depends on your store's overall size, not just the data you actively choose to sync.

||| Even products, orders, or customers tagged `SyncIgnore` still count toward this. SyncBase has to process and filter it out — the record itself is excluded from your Airtable base, but it's still Shopify data your store generates.

See the full plan breakdown on the [SyncBase pricing page](https://www.syncbase.app/pricing).

👉 [Exclude specific data from your synchronisation](https://help.syncbase.app/en/article/exclude-specific-data-from-your-synchronization-zz7981/)

# Switching plans

You can upgrade or downgrade at any time from the **Settings** tab in the SyncBase app, and switch from monthly to annual billing whenever it suits you — no reconfiguration needed either way.

||| Downgrading to a lower tier than your current data volume can break your sync. Check your usage before switching down.

👉 [How do I switch to a different plan?](https://help.syncbase.app/en/article/how-do-i-switch-to-a-different-plan-nlt0pk/)
👉 [Change your billing plan from monthly to annually](https://help.syncbase.app/en/article/change-your-billing-plan-from-monthly-to-annually-1neydhn/)

# Tracking your usage and plan limits

You can check your current variants and orders usage against your plan limit right in the app — it resets on the first of each month. If you hit a limit, SyncBase warns you before anything breaks, so you have time to upgrade.

👉 [Track your resources usage](https://help.syncbase.app/en/article/track-your-resources-usage-ipw1jw/)
👉 [What happens if I hit data limits?](https://help.syncbase.app/en/article/what-happens-if-i-hit-data-products-orders-customers-limits-psfexd/)

# Large stores and custom needs

If your store outgrows the standard plans, or you need custom features, SyncBase offers an **Enterprise plan** starting at $200/month, tailored to your data volume and setup.

👉 [Do you offer a custom or Enterprise plan?](https://help.syncbase.app/en/article/do-you-offer-a-custom-or-enterprise-plan-1k4g4x5/)

# Pausing or canceling

Subscriptions **can't be paused**. If you want to stop being charged, you'll need to uninstall the app — your Airtable base stays intact, only the sync stops.

👉 [How can I pause my subscription?](https://help.syncbase.app/en/article/how-can-i-pause-my-subscription-iu3996/)
👉 [How can I uninstall the app and stop my subscription?](https://help.syncbase.app/en/article/how-can-i-uninstall-the-app-and-stop-my-subscription-q57v1u/)

# Need help?

Questions about your plan or billing? Reach out via the in-app live chat.