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# 🔑 Fixing a broken Airtable token status

If your **Airtable Token status** is marked as broken, it means SyncBase can no longer access your Airtable base correctly. This usually happens after a change in Airtable permissions, ownership, or token configuration. The good news is that in most cases, the issue can be fixed quickly by checking a few specific points.
Below are the main reasons why an Airtable token can break, and how to resolve each one.


# Why the Airtable token can be broken

### Access scopes or resources were modified

If the **access scopes or resources** of the Airtable token used by SyncBase were changed after the initial setup, SyncBase may lose required permissions.

**How to fix it**
* Open your Airtable account and access your [Airtable Token list](https://airtable.com/create/tokens)
* Edit the token used for SyncBase.
* Restore the scopes and resources exactly as they were during the initial SyncBase setup.


### Airtable base ownership has changed

The Airtable token is **linked to a specific Airtable account**. If the ownership of the synced base has been transferred to another user, the original token will no longer have access.

**How to fix it**
* Make sure the base is owned by (or properly shared with) the Airtable account that created the token.
* If needed, generate a new token from the correct Airtable account and reconnect it in SyncBase.


### Table or field-level permissions were modified

If **permissions were modified on synced tables or specific fields**, SyncBase may no longer be able to read, create, or update records.

**How to fix it**
* Review table and field permissions in the Airtable table settings (right click on table or field).
* Ensure SyncBase has full access to all synced tables and fields (by default set to "Editors and up") .
* Remove restrictive permissions that block updates or record creation.

### The Airtable token was deleted

If the Airtable token used by SyncBase has been **deleted**, SyncBase can no longer authenticate with Airtable at all.

**How to fix it**
* Create a new Airtable token with the required scopes and resources.
* Contact us through the in-app chat so we can help you validate everything and restore the connection properly.


# Final step: refresh the status

Once you have checked and fixed the points above:

1. Go back to the **SyncBase app** in Shopify.
2. Refresh the **Settings** page.
3. Check if the Airtable Token status is now marked as active.

If everything is correctly configured, the status should update automatically.